Delivery & Returns

1. Payment Methods

We offer several convenient ways to pay for your order:

• PayPal
• Credit & debit card payments
• Bank transfers (BAC)
• Cash or bank card payment options on collection

2. Delivery Information

2.1 Free UK Mainland Delivery For Smaller Items

We provide free standard delivery (within 48 hours) to all UK mainland addresses for items weighing under 20 KG.

2.2 Heavier & Remote Deliveries

Additional shipping charges will apply to:

• Items over 20 KG
• Deliveries outside UK mainland (e.g. Highlands, Islands, Northern Ireland and other places)

2.3 International Delivery

Please contact us before making a payment to check delivery options to your country.

2.4 Courier Delivery Requirements

Couriers typically require a signature upon delivery. If no one is available, the delivery may not be completed. In some cases, the parcel may be left in a safe place or with a neighbouring address at the courier’s discretion.

2.5 Missed Deliveries

Couriers may attempt delivery to a neighbour or reschedule. If delivery fails repeatedly, the parcel may be returned.

2.6 Failed Collection Costs

If you fail to receive or contact the courier, and the parcel is returned to us, the cost of return will be charged to you.

3. Returns & Warranty

3.1 30-Day Warranty

We provide a 30-day warranty on all parts. Every item is fully tested and marked before dispatch.

Any attempt to return an item not purchased from us will be reported to the relevant authorities.

3.2 How to Return an Item

If you need to cancel an order or return a part due to damage, error, or a change of mind:

• Contact us first to receive return authorization and return address.
• Repack the item securely in its original packaging, including the invoice.
• Ship it to the return address provided during step 1.

3.3 Return Terms for Items Ordered in Error

• A 15% admin and handling fee applies.
• Return shipping costs are your responsibility and must be paid in full.
• Items must be returned in the same condition as sent — unused and undamaged.
• Damaged items caused by mishandling or negligence will not be refunded.

3.4 Refund Method

Once we receive and inspect the returned product, a refund will be issued via your original payment method.

3.5 Processing Time

Please allow up to 10 business days from the date we receive your return for inspection and processing.

1. How can I contact MT Auto Parts?

You can reach us via phone at +44 (0) 7539 892 169, email us at info@mtautoparts.com or sales@mtautoparts.com, or message us directly on WhatsApp.

2. What payment methods do you accept?

We accept PayPal, credit & debit card payments, bank transfers (BAC), and cash or bank card payments on collection.

3. Is delivery free for all items?

We offer free 48-hour delivery within the UK mainland for items under 20 KG. Heavier parcels or deliveries outside the UK mainland may incur additional charges. Please check the terms and conditions above.

4. Can I order BMW headlights or other parts for international delivery?

Possibly — but you must contact us before making a payment so we can confirm if delivery to your location is available. Click here to contact us.

5. What happens if no one is available to sign for delivery?

If no one is available, the courier will mark the delivery as failed. They may attempt to leave it with a neighbour, depending on the courier’s discretion.

6. What if my parcel is returned due to failed delivery?

If your parcel is returned to us due to no contact or failed collection, you will be responsible for the return and redelivery charges.

7. How do I return an item I ordered by mistake?

Contact us first to request return authorisation. Then securely pack the part with its original packaging and invoice, and return it to the address we provide.

8. Are there fees for returning items ordered in error?

Yes, a 15% admin and handling fee applies. You will also need to cover the return shipping costs.

9. What if the item I received is damaged?

We may offer a partial refund, replacement, or full refund depending on the extent of damage and once the part is returned to us.

10. How long does a return take to process?

Once we receive and inspect the returned item, your refund will be issued within 10 working days via your original payment method.

11. Can I return used BMW parts like engines or gearboxes?

Yes, used BMW engines or parts can be returned within 30 days if they are in the same condition as sent. Our standard return policy for used parts applies.

12. Can I return BMW body panels or alloy wheels?

Yes, but they must be returned in undamaged condition. Returns that show signs of shipping damage or mishandling are not eligible for refunds.

13. What if I receive a defective item?

Contact us immediately. We'll guide you through the return process and offer a replacement or refund based on your preference.